Returns & Exchanges
At Genie Collection, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a hassle-free return process for unused and unopened products within 30 days of delivery.
Initiate Your Request
Contact our beauty support team via email with your order number and the reason for your return to receive an authorization code.
Prepare Your Package
Securely pack the items in their original, unopened packaging to ensure they remain in pristine condition during transit.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing